The cable guy’s methods: professional saying working for Time Warner Cable try telling all on Reddit

Somebody claiming to be a Time Warner wire professional is spilling strategy on Reddit.

Times Warner Cable, the second-largest company of TV and internet service in america, told Quartz it is considering the postings. “We’re unable to confirm if this people is a present or previous staff,” a spokesman stated.

Reddit individual cableguy_the begun an “Ask myself something” (AMA) thread, uploading photographs of their ID badge and consistent as purported proof his work. His answers to the questions to arrive are extremely candid. Check out highlights (typos preserved).

On Comcast’s pending exchange period Warner wire:

We desire the merger since existing group in control is the worst in latest background. A lot of people getting fired because of difficult metrics. Most of the power has become provided to support service representatives and removed from people who in fact visit the houses and correct troubles . It’s a mess together with business will be run like crap IMHO [in my modest viewpoint].

Regarding stress between specialists and support service associates:

Yea customer support reps and techs tend to be battling a war that no Cincinnati escort reviews body sees. We detest all of them, they hate united states. They inform clientele the thing is the apparatus when it hardly ever are. We inform clientele to simply overlook just what chap regarding mobile says because chances are high excellent, he has never ever wired a residence, installed a drop or set cable tv.

On what’s really completely wrong with your relationship:

Don’t think 50per cent of exactly what the representative regarding the mobile tells you. Simply set up the technical. Permit him operate. He’s completed this before. The associate merely suggestions devices. It’s rarely the gear inducing the concern.

From the information to get best assistance:

Whenever a technology arrives ,ask for their supervisors wide variety. Make sure he understands its not to burn him but to escalate a problem. He might phone his sup to be sure the cool but which will help.

On what’s stopping more quickly internet get rates:

Truthfully, standard analogue cable tv. It takes right up sooo much bandwidth . 1 station per volume vs bonding numerous wavelengths to deliver 8 stations for a downstream and 4 for an upstream . If we go 100% electronic tv.. net get faster. Also congestion. If you live around a college it is the worst . Grandma would use the girl 15 meg for e-mail and scanning but youthful Johnny college or university kid sucks within the bandwidth in the region making use of netflix and torrenting and games. Yet they shell out exactly the same. IMHO what would correct this will be capping information and giving people uncapped speed.

On precisely why splitting your wire hookup is a bad idea:

Investing in a splitter just to attenuate the transmission is truly stupid we have circumstances labeled as attenuators that this without incorporating unneeded splitter. However it is correct that an excessive amount of sign is just as poor as lack of we phone that distortion

On whether this Reddit AMA will surely cost him his work:

I would become fired based whom captures me personally. I might also get a bonus the so difficult to inform making use of the method this company is now organized.

On what Wi-Fi indicators become unreliable, and that can feel vanquished by doorways and walls:

Certainly most evident. Plaster structure particularly.Solid wood doorways, staying in a basement when the router is found on the next floor or the other way around. Wifi are a fickle beast.

On your own “broken” cable modem:

Yea we discover this alot. I would personally say in confirmed year I might state 5percent regarding the modems We swapped are in fact bad. We manage many puppy and pony tv series and just exchange they anyway. The issue is typically perhaps not equipment associated. Modems either perform or they don’t. There clearly was therefore small among. They’ve been quite simple systems. You will find show consumers using my personal notebook every thing employed fine, next switch back into their unique machines and everything would go to shit. They nevertheless require a unique modem..Its insanity.

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